(The consumer indicated he/she DID NOT accept the response from the business.) The company states that the original order was placed on Dec.26 and the they sent an email 20 days later on Jan. 15. The company had all of the information to process the order on the credit card. The company was given my name, card number, expiry date, and CCV number. The company states that they gave us 5 extra days to contact them in order to not have the order cancelled. In fact you will note that we did in fact contact them on Jan.20 .
Company states that the the order had a different name on the billing and shipping address. The only thing that was different was the first name. Regardless, this is not a reason to cancel the order.
Companies can write all the policies they want, policies are a guideline, they are a fluid document and policies are, and can be changed at any time. I did call, and to this day have not received a call back as requested. According to the companies response to the BBB, I did meet the timeline set out by them with the extension they say the gave. Rightstuf, do not hide behind seriously flawed policies.
Do what is right and refund the special needs child their money. We've got 4 coupons and discount codes that will help you save at Right Stuf Anime. We find a new Right Stuf Anime promo code every 45 days, including 8 new codes over the last 360 days. Email coupon promo codes are good for only one purchase, and our community members share email codes for RightStuf and thousands of other retailers. Since these codes expire after a single use, you may need to try a few codes before you find one that works. Sometimes, email discount codes may be the only way to save at rightstufanime.com.
To use a RightStuf email discount code, simply copy the coupon code from this page, then enter it in the "Promo Code" box at rightstufanime.com during checkout to secure your savings. I called the day i was notified to find out why the order was cancelled. We placed an order with Rightstuf a couple weeks ago, and today received an email stating the order had been cancelled. I called them today to find out why the order had been cancelled and was told that Rightstuf had sent us an email on Jan.15/20 that needed verification. So, I replaced the order for my son again, but this time over the phone and they would not honour the sale prices on the original order. Seems very convenient to cancel an order on you to then jack the price.
When I asked to speak with the supervisor, the customer service agent i was speaking to became annoyed and got snitty with me. convienently the supervisor was not available. In all the years i have been shopping online, never ever have I had to verify a purchase after I have left that website. There are a lot of pros to shopping at anime conventions. There are usually tons of different types of anime figures available. If you shop at a larger sized anime convention there will be more anime figures available. You will see the actual figure in person and not just a picture of it.
This will give you a better idea of exactly what you're buying. There will be no shipping costs added to your total price. Plus the vendor may be willing to work out a deal or discount with you for some extra savings on your purchase.
Solaris Japan was founded in 2008, in Tokyo, Japan, and is a popular online retailer for anime figures. Solaris Japan sends its merchandise from Japan, so if you don't live in Japan shipping may take a few days, and you may be charged import fees depending on your country. Although this website can be a bit pricey, I highly recommend their customer service and the quality of their website. On sitejabber, Right Stuf has a consumer rating of 2.33 stars from 45 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Right Stuf most frequently mention customer service and credit card problems.
I put in two orders, valuing about a few hundred dollars, early this year. Two weeks later, I receive an email requesting that I call their customer support to verify my payment information, which I did the very same day I received the email. Everything seemed to be hunky dory, until three weeks later when I received another email stating both my orders had been cancelled. My orders were cancelled on a Friday, so of course I couldn't get in touch with customer support until the following Monday.
I opened a support case online and was told my orders were cancelled because I failed to respond to their request for payment verification. I called the same day they sent that email and spoke to a live person! All this has done has given more business to Amazon; thanks a lot RightStuf for not being good enough to compete with the scummiest business of all.
I have reviewed the customer's account, and I see he contacted us on December 28th to see if we could attempt to reprocess his orders on Monday, December 31st. The Representative he spoke with advised him that we cannot schedule reprocesses. The customer would have had to contact us on Monday, December 31st to request the orders be reprocessed. Our credit card decline email that is sent to all customers that have orders decline states that we MAY attempt to reprocess the transaction periodically, but is is not guaranteed. Because the customer did not contact us on December 31st to request his orders be reprocessed, they were then canceled by our system on January 2nd. This has been our credit card decline process since we moved to a new system several years ago.
The customer has ordering history that goes back to 2013 in our current system, and this is the not the first time his orders have declined processing. For this reason, we believe he should be aware of our policy and know that he has to contact us on the day he wants his orders reprocessed. In addition, having spoken to us on December 28th, he was made aware that he would have to contact us the day he wanted the orders reprocessed.
At this point, the customer is welcome to replace his orders at the current prices on our site for the items as we are unable to go back and honor sale pricing from a month ago. We would request this case be closed if the customer does not wish to replace the orders. We find a new Right Stuf Anime promo code every 22 days, including 16 new codes over the last 360 days.
Right Stuf Anime shoppers save an average of 23% when they used our coupons. If you like Right Stuf Anime you might find our coupon codes for Corelle, Nailboo and Sonic Electronix useful. I've bought almost all of my anime, manga, and light novels from them for over a decade. The membership used to be a better deal ($12 a year and always 10% off), but their costs went up enough that they had to make it worse. Still, particularly if you buy much anime, it's pretty easy to save money with the membership. I've bought thousands of dollars worth of anime, manga, and light novels from them over the years and saved a ton of money from their sales.
This is the time of year though where they start getting into their big holiday sale and have all kinds of random stuff on sale. As the largest online retailer in the world naturally Amazon would be a prime place "no pun intended" to buy your anime figures from. A plus of shopping at Amazon is that it's strict on its sellers. Amazon has a no-tolerance policy towards counterfeit merchandise. Plus there's a fantastic return policy for if anything was to happen, so you'll be well covered.
We all know eBay as one of the largest e-commerce platforms in existence. EBay is a great way for you to be able to get your anime figures for an inexpensive price. A major downside of shopping on eBay is the possibility of sellers listing fakes for sale.
There are a lot of users who openly sell counterfeits but, if you take the time and read the seller reviews and avoid ones from China you'll be fine. Only time I had to deal with their customer service was once to cancel an item, it wasn't as good as with Rightstuf or Amazon, but better than several online shops I've had to deal with. First, find your coupon code on this page then click the button to copy it to your clipboard. Then, navigate to rightstufanime.com and enter your code in the "Promo Code" box during checkout.
Your discount will be applied to your shopping cart and your total order amount should be reduced. Be sure to read the coupon's instructions on this page to ensure you apply it correctly. Some coupon codes have exclusions, which we'll notate on this page.
Since there is no way to MAKE A COMPLAINT ABOUT CUSTOMER SERVICE, or to SPEAK WITH A REPRESENTATIVE OF HIGHER AUTHORITY, I am doing it here. An order of mine was cancelled after an email was sent to me regarding payment. Received an email almost two weeks later asking for identification. Literally everything you'd need to steal someone's identity. So I called their customer service and they told me it was part of their policy.
Needless to say, I told them to cancel the order and I will not be doing any business with them. A major benefit of shopping at eBay is that it's a reseller haven. If you're looking to purchase a pre-owned anime figure, this is the website for you. There are plenty of honest people looking to sell some of their anime figures too. I love Nakama Toys particularly because they are anime fans themselves and they have great customer service. In addition to the many different types of anime figures they have available, they also have a selection of Gunpla.
Welcome to our Right Stuf coupons page, explore the latest verified rightstufanime.com discounts and promos for September 2021. Today, there is a total of 25 Right Stuf coupons and discount deals. You can quickly filter today's Right Stuf promo codes in order to find exclusive or verified offers.
I really love using this website since I like to buy anime and manga. Even if I don't spend enough to get free shipping, it's not too expensive. And they always have a sale going on and special deals so even if I do pay for shipping getting an item on sale makes it worth it. I've spent thousands on this site Over the years, but this last order made me lose al faith in them.
I ordered before Christmas AS A GIFT, hundreds of dollars for my partner, and expected it would be a bit late because I ordered too close to Christmas. I admit that some items were back ordered but expected in stock soon, but when I've ordered like this before I would get the in stock items and then out of stock items later. But it's been a month now and I still don't have my order. I contacted them and asked why and they replied once with a "it's up to our discretion" and I replied, asking if I could get my items and when they expected to get the other items In Stock. I contacted again and said "can I get this resolved please?".
I was kind and patient with them, and not have opened a second case. They have done literally nothing to answer my question or try to resolve my problem. I assumed this meant "shipment on the way" not "we might order more, Meh, might be a month or a year, who cares. Oh but you can't have your order until 100% of it is in stock". I liked them but they don't offer savings or coupons or shipping or customer service in any way to put them above any other book/anime shop. Right Stuf refuses to honor their own clearly-stated return policy.
I purchased an item from Right Stuf that I wasn't entirely sure I wanted , so I checked out their return policy before I ordered it, found it quite reasonable, and ordered it. After receiving it but before opening it I decided I no longer wanted it. The only thing I had to do was request an RMA and pay for return shipping. But instead I was informed that this particular product could not be returned. I looked again at that products web page, and their return policy, and saw no such indication. I told them as much, and they insisted that the manufacturer of the product did not allow returns.
I told them that was something they had to take up with the manufacturer, as it was not my problem. I've had numerous email and phone correspondence with Right Stuf, and they flatly refuse to do the honorable thing. They could easily have resold this item, as I have never even opened the shipping carton, let alone the product inside. Because I used PayPal to purchase it, I tried going through PayPal's dispute resolution process. They claim no misrepresentation by the merchant and denied my claim, but I say the merchant DID misrepresent their product, as it was unknowingly exempted from their return policy. If I can't resolve it here, my next step will be small claims court.
If you want to save money on manga and you are buying in bulk, order from rightstufanime. I consider myself to be a patient individual and I am willing to wait for back ordered items, so the amount of time it takes to reach my door doesn't bother me one bit. I've even had orders come in days earlier than expected.
The books are always packaged safely and are 99% of the time in very good condition. If you expect Amazon levels of quickness, maybe you should order from them, but it will cost you. I used to buy my anime VHS tapes from this site, that's how long I've been a dedicated customer. I've only ever had 1 problem with shipping, when a Tenchi Universe box set I bought never arrived. Customer service had a replacement shipped out and at my doorstep within a week. Sadly the great company that existed back then is no more.
A benefit of shopping at Rightstuf is that if you live in the United States as I do, the savings on shipping is a definite plus. Lastly, Rightstuf is known for being reliable with great customer service, so you're unlikely to run into an unpleasant experience. Some things you should check for is the paint quality of the figure. If it seems inaccurate or has uneven shading then that's a huge red flag. Check the joints of the figure, Counterfeit anime figures joints often seem to lack the same quality and smooth movement legitimate ones do.
Sometimes counterfeits will be priced for a lot less than what a legitimate figure would be priced for. Also, why does amazon not have the same stock issues RS has? If the manufacturing issue is universal, so would be the stock issue. But I'm seeing on the top of this very website Star Blazers 2202 for sale on amazon in stock while at RS it is oos, and that was one of my orders and it's been oos since july.
